VIP - Visual Image Photography - Cedarburg, Wisconsin

L Pasto

From start to finish, VIP has been amazing. We went to Vernon Hills for my dear daughter's senior photo shoot. We were at the studio for the first half of the session, and went to a forest preserve for some nature shots for the second half. All photographers were awesome. The photos came out gorgeous and when I emailed and called customer service a couple of times, I always had a quick and professional response! Will be ordering more photos soon for a second round and will use them again for the family photo shoot in the future!

Natalie Ocon

Very happy with this company handling my child’s school pictures for the last few years. Pictures look great. Quick turnaround and I like the presentation that they come in a booklet.

Vinny da Funny Dog

My son had his senior pictures taken at the Lemont location. It was a wonderful experience from start to finish! Tiffany and Laurie were both so professional, helpful, and fun to work with! The pictures were even ready for viewing the next day.
If you are looking to have pictures taken, I highly recommend this studio. They also do both inside and outside photos. Our family will be going back for more pictures in the spring.
Thank you for creating memories for our family!!!

Elena Pate

My daughter’s beautiful school pictures got wet when USPS delivered them in the recent snow event. I contacted VIP and informed them what happened. I was pleasantly surprised with a whole new package of photos. They atr truly wonderful people.

Lisa Falsetti

They only show a clear version of one proof. With all the new technology, they should be able to share a clear version of all poses so that we can make the best decision. I have sent multiple emails asking for clear versions of all of the shots, and just get ignored. Due to the poor customer service, I will no longer be ordering photos.

Jordan L

This company does not respond to any messages after you receive your pictures. I spent $50 which is insane in itself and the magnets I ordered have scratches on them. The quality should be 100% for the price. I’ve reached out 3 times within the past 3 weeks.

Also if you plan to order wait until Black Friday, they send a coupon which I wasn’t aware of.

This is my first time ordering from them and not too great of an experience quality or customer facing. They should offer a partial refund or to send the magnets again, instead they won’t respond at all.

Ashley Schneeberger

Editing needs to be more uniform... I just received my kids school portraits back. While they both look nice, together you can tell something is 'off'. One kid has nice crisp, sharp features then my other has more softened and blurred features...
Also you order the prints with a background that looks nice but then they edit the edges around the child with a dark shadow feature that is not shown when you order. Wish they didn't.
In the past I've ordered the nice white shiplap background but then when I receive my portraits it's so muted and gray toned looking nothing like what was pictured when i ordered.

Katie Barrett

Pictures are just Ok, and website is not user-friendly. I didn’t realize I hadn’t added on the digital copy when I placed my first order because the “yes, no” option is not clear. And then I attempted to log in to my account several times to no avail. When I contacted customer service, they informed me I could no longer add on the digital image because they had already processed the images… I had no editing and only want a digital copy, how much processing does that warrant? So my only option is to pay $30 for the digital image, in addition to the printed package I already ordered. Will be asking the park district to consider another company next year or will just have them taken somewhere else ourselves. Not worth the $70 and emails back and forth.